Zenity for Hospitality
Your AI agent is already confirming bookings, issuing refunds, and upgrading rooms. Who's watching what it does?
Zenity secures the agents powering hospitality's next guest experience, before an exploit becomes a chargeback, or a headline.
This is already happening.
Hospitality brands aren't piloting agentic AI, they're running it in production. AI booking and concierge agents handle reservations, upgrades, and guest requests, and write directly back into the property management and loyalty systems that run the business.
Why this is a different risk.
Your existing stack was built to see events, traffic, and identities, not what an agent was trying to do, or whether the decision it made was ever authorized. Your systems see a refund. They don't see why the agent approved it. Three ways it goes wrong:
External
A guest or bad actor manipulates the agent into an unauthorized refund or free-night award.
Insider
An over-permissioned integration hands the agent more reservation or loyalty data than it needs.
Autonomous
The agent reasons its way into an action nobody authorized, such as approving a comp outside its intended scope.
How Zenity secures it.
Surface
Every agent across booking and concierge platforms, homegrown stacks, and loyalty integrations, continuously inventoried.
Enforce
Deterministic boundaries on refunds, bookings, awards, and upgrades, evaluated in real time.
Protect
Full reconstruction of any flagged guest interaction in minutes, not days.
Built for how hospitality actually builds agents.
Vendor platforms
Homegrown builds
One model
Gartner "Company to Beat" in AI Agent Governance
A global hospitality brand's live booking agent already sees reconnaissance attempts, reputational-harm bait, and hundreds of fraud attempts from a single IP trying to extract free stays.
Resources
The Real Risk to AI Agents for Hospitality Isn't Data Loss, It's Unauthorized Free-Night Awards
AI agents for hospitality can now confirm a free-night award in seconds. Picture a guest who, after a canceled...
Why Soft Guardrails Get Hotels Hacked: The Case for Hard Boundaries on Agentic Bookings
Agentic AI for hospitality has moved well past the concierge chat window. AI booking and concierge agents now confirm...
Least Privilege Isn't Enough for Hospitality AI Agents. You Need Least Agency.
Least privilege has been a core security principle, and it applies to every hospitality AI agent just as it applies...
See what your agents can actually do, before a guest finds out first.
Surface every agent, set deterministic boundaries on refunds, bookings, awards, and upgrades, and reconstruct any flagged guest interaction in minutes.