Strategic Technical Success Partner

Zenity is the leader in AI Agent Security, helping enterprises secure and govern AI agents across their environments. Backed by M12 and other leading investors, Zenity is building the category for secure enterprise adoption of AI-powered workflows and automation.

As we continue to grow globally, Japan is an important strategic market for us. We are looking for a senior customer success leader in Japan who can partner closely with enterprise customers, represent Zenity with credibility, and help shape how we build long-term customer success in the region.

The Role

We are hiring a Strategic Technical Customer Success Manager in Japan to support some of our most important enterprise customers. This is a senior, customer-facing role for someone who combines customer success leadership, technical depth, and strong stakeholder management.

You will own the customer relationship across onboarding, adoption, value realization, and long-term growth. You will serve as a trusted partner to customers navigating complex security, governance, and enterprise transformation priorities, while also working closely with Zenity’s global leadership, product, engineering, and go-to-market teams.

This is not a support-only role, a pure pre-sales role, or a traditional account management role. We are looking for someone who can operate as a strategic technical advisor and long-term partner to customers in Japan.

Why This Role Matters

Our customers are adopting AI rapidly, but they are doing so carefully. In Japan, enterprise customers expect a high level of trust, consistency, technical reliability, and long-term partnership. This role is critical in helping customers adopt Zenity successfully while also helping Zenity build a strong and credible presence in the Japanese market.

The person in this role will have the opportunity to help define how customer success is built and scaled in Japan over time.

What You Will Do

• Own the post-sales customer relationship for strategic enterprise accounts in Japan
• Lead customers through onboarding, implementation, adoption, and ongoing value realization
• Build trusted relationships with a wide range of stakeholders, including security teams, technical teams, business leaders, and executive sponsors
• Act as a strategic advisor to customers on adoption, governance, and operational best practices
• Develop customer success plans and guide customers toward measurable business outcomes
• Identify risks early, manage escalations thoughtfully, and maintain customer trust through complex situations
• Partner closely with internal teams including product, engineering, sales, and leadership to support customer needs and improve the overall customer experience
• Translate customer feedback and market needs from Japan into clear internal recommendations
• Support account growth by helping customers expand adoption and deepen strategic engagement over time
• Help shape the long-term customer success approach for Zenity in Japan

What We Are Looking For

• Significant experience in Customer Success, Technical Customer Success, or a similar post-sales customer leadership role
• Experience supporting enterprise customers in cybersecurity, enterprise software, cloud security, SaaS security, application security, or related markets
• Strong technical credibility and comfort discussing architecture, integrations, deployment considerations, enterprise workflows, and security requirements
• Experience managing complex, multi-stakeholder enterprise accounts with long adoption cycles and high expectations for service quality
• Familiarity with the Japanese cybersecurity landscape and data privacy expectations (APPI) is a plus
• Proven ability to engage both technical practitioners and senior stakeholders
• Strong ownership mindset across the full customer lifecycle, from onboarding to expansion
• Experience handling escalations and cross-functional coordination with calm judgment and customer focus
• Ability to work effectively across cultures and collaborate closely with global teams
• Business-level Japanese and strong English communication skills

Particularly Relevant Backgrounds

We believe this role may be especially well suited to candidates who have:

• Built their career in customer success within cybersecurity or enterprise technology
• Moved from a technical role into customer success and bring both technical depth and customer leadership
• Supported customers in security-focused environments with complex governance and risk requirements
• Helped establish or scale customer success in Japan for an international technology company
• Worked closely with enterprise security leaders, IT leaders, and transformation teams

What Will Make Someone Successful in This Role

The most successful person in this role will be someone who can build trust over time, communicate with credibility, and represent Zenity thoughtfully in front of enterprise customers in Japan.

You will combine:

• strong customer ownership,
• technical confidence,
• high attention to detail,
• sound judgment in complex situations,
• and a long-term partnership mindset.

Working Model

This role is based in Tokyo and will work closely with Zenity’s global team across customer success, product, engineering, and leadership. The successful candidate will play an important role as a bridge between customer needs in Japan and internal teams across the company.

Employment Structure & Benefits:

• Reporting: This role will report directly to the VP of Field Engineering, with significant autonomy to drive the Japan strategy.
• Local Employment: Hiring will be facilitated through a local Employer of Record (EOR), ensuring full compliance with Japanese labor laws, including health insurance (Kenko Hoken), pension (Kosei Nenkin), and unemployment insurance.
• Commuting & Workspace: Full reimbursement for commuting costs and access to a premium co-working space in Tokyo to facilitate a professional working environment.
• Tools: Provision of high-end hardware and necessary software for remote/hybrid collaboration.
• Compensation: As our first technical hire in Japan, you are a critical pillar of our global growth. We offer top-of-market compensation designed to attract the industry's best talent, ensuring that your package reflects both your technical seniority and the strategic importance of the Japanese market to Zenity’s mission.

Why Join Zenity

Zenity is building in one of the most important areas in enterprise software today: secure adoption of AI. This is an opportunity to join a company with strong market momentum and help shape how an emerging category is established in Japan.

For the right person, this role offers:

• meaningful customer impact,
• close partnership with global leadership,
• the opportunity to influence how customer success is built in Japan,
• and the chance to work at the intersection of AI, security, and enterprise transformation.

Our interview process is designed to be transparent, conversational, and focused on real-world experience.

• Discovery Call (30-45 minutes) – Zoom Interview with our Head of Talent-US, to learn more about Zenity, the role, and how we work.
• In-person Hiring Manager Interview (60-90 minutes) – Our VP of Field Engineering will be in person in Tokyo to meet with you. You have a deeper discussion about your experience and approach.
• Team Interview (60 minutes)- Meet with Sales and Partner leaders to discuss what the relationship and collaboration will look like. This can be either in-person or a Zoom interview.
• CEO Interview (45 minutes) –Zoom conversation with the CEO to discuss working style, expectations, and partnership alignment.